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OUR COLLECTIONS

FAQs

What is your refund policy?

100% SATISFACTION GUARANTEE!

Vruot guarantees your satisfaction or your money back! We provide a full refund if, for any reason, you are not entirely happy with your Vruot products. To contact our helpful customer support team, send an email to contact@vruot.com. By providing an unequaled satisfaction guarantee, we eliminate all of the risk associated with ordering. We'll always try our hardest to look after you.

You’ll love Vruot products or your money back!

What payment methods are accepted?

We offer a variety of payment options. We accept Visa, MasterCard,
Discover, and American Express cards. We also take PayPal and store
credit in the form of e-gift cards.

We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Why has my shipment status not changed?

Your shipment may be delayed. Delivery time delays can be due to
Customs, bad weather incidents, or backlogs. Please note that tracking
information is available only after your order has been shipped.

We are not liable for deliveries that are affected by customs,
natural occurrences, transfers from USPS to the local carrier in your
country, or air and ground transportation strikes or delays.

I can't track my order

After receiving the tracking number, you should start to observe tracking events within 48 to 72 hours. The reason for the delay is that the tracking number often takes a few days to appear in the courier's tracking system. Please track again later if your tracking number doesn't display any information about your package. Please email our Customer Support Team at contact@vruot.com if you have any queries about your order or need help tracking it. They would be happy to help. Most emails receive a response in one business day.

How do i track my order?

You'll receive an email from us with a shipping confirmation and your order's tracking number. Your order's shipment confirmation email will be delivered to the email address you supplied. You can follow its instructions to track your package.

Please be aware that 2–5 days after you receive your delivery confirmation email, the tracking information will become available.

How long until I receive my package?

We do not process or ship items during weekends or holidays. We process orders as fast as we can and process most orders in 1-5 business days.
Tracked Standard shipping times are 5-8 business days after it has been
processed.

I made a mistake with my order. How do I change it?

Because we ship orders as fast as possible, we have very limited time to cancel orders. We ask that you reach out to us at contact@vruot.com as
soon as possible with your order number and any relevant information.
We can only help as long as your item has not been processed to ship or
has shipped.

Does VRUOT ship internationally?

We do ship internationally! However, not all items may be shipped to all countries. Please also check your country's regulations regarding receiving overseas liquid items, as they may confiscate the package upon learning its contents.

Where is the rest of my order?

When you order multiple items at a time, they may be shipped separately.

So don't panic if you don't receive all of your items at once…they are on the way.

If you have any concerns with your order, please contact our Support Team at contact@vruot.com, and they will be glad to assist you. Most emails are answered within 1 business day.

I haven't received my order yet!

If you have any concerns with your order, please contact our Support Team at contact@vruot.com, nd they will be glad to assist you. Most emails are answered within 1 business day.